Every Goprol order receives our signature meticulous attention before shipment, reflecting our commitment to radiant beauty standards. Due to our artisan approach in crafting bold, statement-making cosmetics, order processing typically requires 3-5 business days (extended beyond conventional beauty retailers). During peak seasons, processing may extend to 5-7 business days to maintain our quality standards. Order cancellations are exclusively accepted within 24 hours of purchase by emailing [email protected]. Beyond this period, your products enter our specialized preparation phase and become non-cancellable—though our generous return window ensures your complete satisfaction.
We champion your confidence through our vibrant, high-performance cosmetics. You may return unused, unopened products in their original condition within 21 days of delivery (significantly exceeding standard beauty industry practices). For shade exchanges or product variations, we allow 30 days to accommodate global shipping complexities associated with our premium formulations. Initiate returns through www.goprol.com and select your preferred resolution. Please note: Limited edition collections and personalized beauty solutions marked "Final Sale" are excluded from returns to preserve their exclusive nature.
To uphold our luxurious standards, returned items must: (1) Display no signs of usage, skin contact, or tampering with safety seals (2) Include all original packaging including Goprol protective sleeves and authenticity cards (3) Maintain pristine component integrity. Our quality team conducts comprehensive inspections upon receipt. Products failing to meet these elegant standards will be returned to you at your expense within 14 business days, accompanied by a detailed assessment report explaining the findings.
Refunds require 10-14 business days after we receive your return—this extended timeframe accommodates our thorough quality verification and ensures your refund integrity. The refunded amount excludes original shipping charges and any return shipping costs. For payments processed through PayPal or credit cards, allow an additional 3-5 banking days for the funds to reflect in your account, depending on your financial institution's processing timelines.
Customers assume return shipping costs unless the return stems from our error (incorrect/damaged item shipment). We strongly recommend using insured, trackable shipping methods—Goprol cannot assume responsibility for return packages lost in transit. For international exchanges exceeding $250 in value, we provide prepaid DHL shipping labels (deducted from your refund if the label remains unused).
Report manufacturing defects or shipping damage within 7 days of delivery by emailing [email protected] with detailed photographs/video evidence. We'll immediately arrange complimentary return shipping and prioritize replacement (subject to inventory availability) or process a complete refund including original shipping fees. This exception to our standard policy demonstrates our unwavering dedication to cosmetic excellence and customer satisfaction.
Custom-blended cosmetics and personalized beauty kits are considered final sale. For holiday season purchases (November 20 - December 31), the return window generously extends to January 20. Professional artist collections and bulk orders follow separate policies—consult your beauty consultant. Goprol reserves the right to decline returns from customers demonstrating excessive return patterns (exceeding 40% of total orders) to maintain sustainable business practices.
For return authorization or policy clarification, contact our Beauty Concierge at [email protected] (responses within 48 hours). Always include your order number and supporting imagery for damaged products. Visit www.goprol.com for real-time chat assistance during operational hours PST.
