Our exclusive collections feature limited-edition formulations to maintain their avant-garde appeal and luxurious quality. Should an item become unavailable after your purchase, we will notify you within 3 business days with these tailored options: (1) priority access to upcoming vibrant collections with complementary shades, (2) immediate full refund processed within 3-5 business days, or (3) store credit enhanced with a 15% bonus value for future explorations. This approach reflects our dedication to offering unique, high-impact beauty solutions while ensuring your complete satisfaction.
All prices are displayed in USD and final at checkout, reflecting the premium ingredients and innovative formulas that define our brand. In rare instances of pricing errors (e.g., a $50 luminous highlighter listed as $5), we reserve the right to cancel such orders and will notify you within 3 business days. For any inconvenience caused, we offer a 20% discount code toward your next purchase, honoring our commitment to transparency and fairness in every interaction.
Each order is meticulously inspected and elegantly packaged to preserve the integrity of our cosmetics. Standard processing takes 3-5 business days, extending to 5-7 business days during peak seasons or high-demand launches. You will receive detailed tracking information via email once your package ships. For custom or personalized items requiring additional care, extended processing times will be clearly communicated during checkout to align with your expectations.
We partner with premium carriers to ensure your radiant products arrive safely and in pristine condition. Domestic shipments typically require 10-18 business days after processing, while international deliveries may take 18-28 business days. All international packages include prepaid customs documentation with accurate product descriptions and values to prevent delays—essential for our global community of bold, beauty-forward individuals.
We accept returns within 21 days of delivery for store credit or exchange, allowing you ample time to experience our products. Items must be unopened, unused, and in original packaging with seals intact. Return processing may take up to 14 business days after we receive your package, as each item undergoes a thorough quality check to maintain our high standards. Final sale items, clearly marked during purchase, are excluded to preserve the exclusivity of limited-edition launches.
All creative assets, including product imagery, campaign visuals, and unique formula designs, are protected intellectual property. Unauthorized commercial use—such as replicating our vibrant color palettes or using branded content for third-party promotions—is strictly prohibited. We vigilantly monitor and enforce these rights to safeguard the distinctive, bold identity that defines our brand and inspires confidence in every user.
Our dedicated beauty advisors are available via email at [email protected] for any inquiries, from product recommendations to order assistance. Response time is typically within 3 business days, extending to 5 days during high-volume periods or seasonal launches. For urgent matters related to existing orders, please include your order number in the subject line to expedite support. We cherish meaningful connections that reflect our brand's empowering and radiant ethos.
