At www.goprol.com, we deliver brilliance with every shipment of our bold, radiant cosmetics. Our shipping process is crafted to mirror the confidence and care we put into our products—ensuring your vibrant collection arrives safely while maintaining complete transparency throughout the journey.
Each order is meticulously prepared to preserve the integrity of our high-performance formulas and elegant packaging. We process orders within 3–5 business days after payment confirmation, allowing time for quality checks and secure wrapping. During peak seasons or exclusive launches, processing may extend to 5–7 business days to uphold our standards of excellence. You will receive email updates at key stages, including notifications should any unexpected delays arise.
Once your order departs our facility, domestic shipments within the United States typically take 7–14 business days via standard delivery. International orders to regions such as Canada, the UK, the EU, and Australia require 14–21 business days, accounting for customs clearance and our commitment to gentle handling. These extended timeframes reflect our collaboration with carriers experienced in shipping luxury cosmetics, ensuring your items remain protected and radiant upon arrival.
We currently ship to the United States, Canada, the United Kingdom, European Union countries, Australia, Japan, and select markets in the Middle East. A full list of available destinations is displayed during checkout, based on our active logistics network.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required.
Domestic Orders: 7–14 business days
International Orders: 14–21 business days
All orders are shipped via standard shipping, completely free of charge—no hidden costs or conditions.
Orders are processed within 3–5 business days before dispatch.
Delivery times are estimates and may vary based on destination, local postal services, customs procedures, or external factors.
A shipping confirmation email with tracking details will be sent once your order is on its way.
We are committed to providing transparent, effortless shipping—every order qualifies for free shipping, always.
For international shipments, VAT/GST is prepaid on orders over $300 destined for the EU, UK, or Australia. Customers in other regions are responsible for any applicable duties or taxes. Unclaimed parcels are subject to a $5 restocking fee and a $10 return shipping charge. We encourage reviewing local customs regulations before placing orders, especially for higher-value items.
An adult signature is required for all deliveries. We make up to three delivery attempts before items are returned to our facility. Reshipment fees apply: $15 for domestic and $40 for international orders. For security and product integrity, we do not deliver to parcel lockers or freight forwarding addresses.
Real-time tracking links are emailed as soon as your order ships, with additional monitoring for sensitive cosmetic items. Our dedicated support team at [email protected] is available to provide personalized updates and assist with international customs inquiries.
Limited-edition or custom items may require 21–28 business days for production before shipping. Holiday closures, such as from December 24 to January 2, temporarily suspend all shipments. In cases of extreme weather, orders are held securely at partner hubs until it is safe to resume transit.
